How To Build Good Relationships At Work

Okay, welcome back to the Six Figure
Mastermind. Marianne DeNovellis here with you today. I am excited to have this
conversation with you. We’re going to talk relationships but not just customer
versus employee or client. This is at work relationships. We’re going to dive deep
into it and see why they’re so important so stay tuned. So I’ve got seven tips for you today on
how to build better relationships at work.
Whether you’re building relationships with your clients, whether you’re
building relationships with your employees or whether you’re really in
relationship with your colleagues and co-workers. These are tips that are going
to work in every single arena. Number one – “communication is absolutely key to
everything” And gosh let’s be honest. This expands beyond the workplace, right? This
expands into your home life, your personal life, your hobbies, everything.
Communication is absolutely key to be concise, to be clear and to be accurate
in your communication. Let people know where you’re going to be. Let people know
when you’re going to be back, let memos go out ahead of time. Advance communication.
You know, I could do a whole separate video on just communication
skills alone. But communication skills with your employees are vital and it’s
important that they know that the communication is a two-way street.
It’s affirm that you be approachable in your communication. Let them know that
it’s okay to talk to you. It’s okay to send you an email. Respond to those
emails. Respond to your texts. Answer when people call you. This is a huge
fundamental, very simple but very not well understood aspect in building
relationships. Number two really relates to number one and it’s to be a
reflective listener. And again, take this one home. Try this at home. Being a
reflective listener sounds like this. When someone offers you some information,
you’re going to respond to them in a way that sounds like, “so what I hear you
saying is” and you’re going to filter back to them everything that you just
heard. I was talking to a friend of mine earlier this week and we were having
this really interesting communication where you know, we haven’t known each
other very long. And we’ve known each other about two or three weeks. And so
we’re studying and trying to figure out how to communicate with each other and
we were hitting some bumps in the road along the way. And well I was so
impressed with this person that was talking to me because every time I would
say something to them, they would respond as, “so what I hear you saying is and then
they would regurgitate back to me with what I had said to them using their
interpretation of it. Because here’s what’s happened, okay? You’ve got a
message something that you need to deliver to another person.
But behind your message you’ve got this whole window of your belief system, right?
And I call it a window because we see everything with that filter on it. So if
I have this this window that says, “I’m difficult to understand” then everything
that gets pushed through that window is going to be clouded with that. I’ve also
got my window of understanding of the world. All of these beliefs and these
ideas. Everything that you communicate is going to be passed through that filter.
Now, your message is immediately diluted because it’s got your filter on
it, right? And then you’ve got someone else, who has their own filters, their own
ideas, their own beliefs, their own perceptions and that message has now
passed through one filter of you and now it’s got to be delivered to another
person through their own filters. So by the time your message gets from your
mouth to their ears,it’s already been put through two different filtration
systems. Pretty complex right? It’s as if you need a translator or a decoding
machine that can decode the message from the first person, encrypt it and break
down the encryption and put it into the coding translation system of the other
person. It can get really complicated really fast. And the way to break through
all of those barriers is to do this reflective listening and say, “what I hear
you saying or if I understand you correctly or now this is what I
understand from what you just said.” If you do that reflective listening, it
will not only improve relationships because you’re telling them what you
heard. It’ll also improve your effectiveness at work, it’ll improve your
productivity because you’ll be on the same page with that special decoder
phrase. So use those decoder phrase when you’re being a reflective listener.
Another way to improve your relationship does work is “be punctual”. Okay, this is
super, super, super, like super important and believe me, I have learned this from
experience. There was a time in my life where i stunk at this. I was awful. I was
consistently five to ten minutes late and it was to the point where people
could rely on me to be two five ten ten minutes late and it just felt awful. You
know I was always the last one in the room.
It’s spelled disaster because it really can’t hampered my
reliability and eroded the trust that other people had in me. So be punctual
not only be punctual but be early. I actually in my car to combat this. I set
my cars clock to an unknown number of minutes fast. So I don’t know how many
minutes fast. But the clock is in my car because if I do, then I’ll subtract that
time and be late to everything again right? So I set my car fast. I set my
clocks at home fast. I set my phone a little bit fast so that I can be ahead
of the game. Be punctual, be on time. One of the most key factors that will
enhance your relationship at work is getting rid of gossip. Drama is such a
production killer. Drama is going to erode anything. It could even kill your
business if you had enough of it. This this backbiting and this drama and
eroding and tearing people down or even if it’s not intentionally tearing people
down, just spreading things around that aren’t true and maybe aren’t even
relevant to your business. I like to be the gossip shut down person. So when the
gossip gets to me I shut it down. I don’t respond to it. I don’t feed it and I
don’t spread it. So when I hear someone saying something about somebody else
that’s not relevant to business or that’s not relevant to what I’m building
in my work, I won’t acknowledge it at all. I won’t respond to it. Even if they ask
me a direct question. I say, “that doesn’t sound like what we’re working on today.
Let’s refocus.” So refocus your perspective and your energy onto
something that’s not gossip. You just have to let it go in order to have a
successful business period. Last but not least, treat people fairly. I know it
sounds redundant. I know it sounds cliche. But listen to what I’m talking about
here. You know I’m going to go back to a story and if you’re a Bible
reader like I am, you’re going to be familiar with this story, right? So
there’s this story of of this queen who treated everyone fairly because she came
from the lower class and got put into the upper class. So she treated people
from the lower class the same way that she would treat the King and all the
people in the court, right? And that set this person apart and gave
her such political leverage that she was able to change the fate of an entire
nation. Okay, so that’s take that story and translate it into the
workplace. You know if you see the person that’s cleaning up your office maybe you
work in an office building and there is a hired team to come in and change out
the garbage can, to clean the carpets and to do all you know all the maintenance
for you. Treat them as if they were your boss. Treat them with the utmost respect.
Treat the person on the street and they practice this in every aspect of your
life. The person that’s holding up the cardboard sign gets treated the same as
the President of the United States. Treat people fairly and equally because that’s
how people want to be treated and that’s going to build effective, amazing
relationships. It’s really easy when maybe you have the big dog of your
company or big dog of a joint-venture that you’re doing to to really put them
above you or above somebody else. Don’t let that happen.
Treat everyone with the same respect. The most popular people I knew in high
school, were the people that treated everyone the same way and show the same
kindness and respect to no matter who they were. So those are your top tips.
Build those amazing, good relationships at work by doing and following these
ideas. Okay, cool. So biggest name of the game is to stop the gossip train on this
one. You guys you know that’s what you need to do. It’s going to make your
workplace better for everybody. Hit the subscribe button. I’ll see you tomorrow

Michael Martin

6 Responses

  1. Thank you for the video. I subscribed :). I would love if you could share some videos about dining and home etiquette. Cheers!

  2. That filter thing is so true. But also I think you can be more nice about not spreading gossip around. If someone starts gossiping to you then they feel you are their friend or they are letting it out or whatever and then you say “that’s not what we’re focusing on right now” in your fancy voice. That’s like telling them “I don’t care, you’re a child, I’m more mature, shut up”. Like it’s aggressive and hurtful. You could instead of being aggressive like that, just dilute the gossip into nothing. Like change the topic to something funny or just casually let the topic go without giving it anything. You don’t have to be condescending to the person who started the gossip or rude to them like you are implying.

  3. I am working at electronic store as a sale and I'm a fresher this is my first job I want to be good at sales and become very good. I want you to make a video on sales with rules and points and share what you think about sales

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