Get Started with Installing Apps for Engagement

All right, welcome to “Get Started with Installing Apps for Engagement.” My name is Jessie Rymph, I’m a Success Content Specialist at that means I write and deliver webinars. You can follow me on Twitter at @ForceTheSales. I was a Salesforce Administrator before
this for about eight years. In the Nonprofit Corporate and Higher Ed
settings. I was a user group leader for the Seattle nonprofit user group. Joining me today is Katie Powell she is also a Success Content Specialist and on
Twitter as well @YearOfThePie. Katie was the user group leader for the
Detroit Women and Tech User group. So you could hopefully find a Women in Tech User group in your city as well. Katie will be answering your questions today. This is our forward-looking statements. Please when you are making any
purchasing decisions decide based on what is currently available. Not anything
I say in this webinar today that might be, I’m not available at the time. So just to answer some of your questions and some details here. We hope you have
been into the Power of Us Hub. If you haven’t this is our online learning
community, sharing community you can talk to other users, and get advice there.
We recommend you check out the app advice and consumer reports group in The
Hub. We’ll be talking about that today but you can after this webinar. Go
in there and follow up with questions, get answers from myself, and other
members of the community. We will be recording the presentation and sending that to you with the slides in the next couple of days and posting in The Hub.
Ask any questions that you have today using the question and answer
widget in GoToWebinar. Katie will answer those for you
and we’re gonna have some customers on the call today. This is our first webinar
in the series with some customers. They will be able to answer your
questions as well, so please ask them some questions during their section.
We’ll get a chance to ask them and again I highly recommend you check out user
groups in your area to meet up in person. So these you would find on the
Power of Us Hub, you can click on at the top at the user groups or you can search
for the Trailblazer community. So this is the fourth webinar in the “Get
Started with Engagement” series. Thank you to the large group of you who’ve
been here for every webinar in this series. I really appreciate it so we’ve
been focused on in the first three webinars standard Salesforce and
Nonprofit Success Pack Capabilities by which I mean actions you can take in
Salesforce today without adding any additional tools or costs so in the
first webinar. We talked about the many ways to send email through
Salesforce. That recording is available for you to watch now, Katie
will post the link to the whole series in the webinar chat. so the link is SFDC.CO/Engageka and that is a case-sensitive link. So from that link
you can get the recordings of all the previous webinars and register for the
upcoming webinars. We started off the year with a thorough review of campaigns
for nonprofits. Last month we looked at some of the great features of the
Nonprofit Success Pack Engagement Plans and levels. Today we’ll help you choose
among over 5,000 apps to extend your use of Salesforce for constituent engagement. Is it time to take your marketing to the next level? Next month we’ll give an
introduction to Marketing Automation for Nonprofits with a focus on automated
emails. So from native Salesforce functionality to Salesforce is robust
marketing automation tool Pardot and Marketing Cloud, you’ll learn
what you can do to generate interest in your organization and improve
relationships with your constituents. We’ll present options for marketing
solutions and explore best practices for each solution. So you can choose what
works best for your organization. The last webinar will be about Community
Cloud in which your constituents can log-in and interact with you and with
each other. So great stuff coming up in April. I hope you will join us. Today we’re going to give you an introduction to apps and talk about how
to choose between them. Then we will talk with customers about their
experience with some apps. They’ll give us a little demo. I’ll show you
how to install an app in your sandbox. When we talk about an app in Salesforce.
We’re talking about a collection of objects, tabs, reports, and dashboards to
help your team run your operations andEngage with your constituents So when you open Salesforce you can find all the apps available to you from the app
launcher in the upper left corner. Some of these can be installed from the
App Exchange to help you with email marketing or document management for
example. They can be paid or free apps a lot with nonprofit discounts.
Others like Volunteers for Salesforce and even the Nonprofit Success Pack are
custom apps built for you and managed by and as a Salesforce. org
customer your organization has the ability to create an unlimited number of
apps free of charge to meet your unique requirements. To find out more of the
behind-the-scenes details of the apps you have installed from the App Exchange.
go to set up and search for installed packages. So those of us on NPSP are
going to find many packages in there that come directly
the So let’s take a look logged in here and I go to my setup menu
with the gear. I’m going to search for installed packages. From here I’m
seeing some apps that I’ve installed from the App Exchange some details
this one’s expired and when was it installed. Salesforce Labs is
something you can find on the A
pp Exchange and these are tools that we’ve
built but they’re not fully baked yet We’re just we’re testing them out ground
wire. This is an app from the App Exchange, this is the person or the
organization that put it out and a lot of these from This is
NPSP so when you click on app here you can uninstall it. You can find out more
information about it So the power of Salesforce lies in its flexibility. Even if you’ve only been an admin for a short while, you probably know that there is often more than one way to approach. Solve a problem using Salesforce so as
you look to build out your constituent engagement one of the critical decisions
you have to make is whether to build a solution, configure a solution, or install
an existing solution. So maybe existing Salesforce functionality of like sending
out emails from list views fits your model. If that’s the case
good on you, you can configure sales for us to meet your needs. In some
situations you’ll want to build a custom solution in this case, consider using a
consulting partner to build it out in a way that best meets your needs. Today
we’ll focus on installing a solution from the App Exchange and for engagement there are many excellent options. So although Salesforce does a lot of
things really well as of today it doesn’t do everything a non-profit needs
to can’t engage with its constituents. The most common types of apps that
nonprofits install for engagement help with Political Calls to Action and we’ll
see a great demo of an app for that today creating online forms and sending mass email. We’ll send an see it also see
a demo for a tool there today and event management apps are really common like
for ticketing seating arrangements and managing auctions. So Salesforces App
Exchange is home to thousands of apps that provide out of the box
functionality and are ready to install. You can find solutions on the App
Exchange sorted by industry and by type. So think of the App Exchange as our
version of the App Store or the Google Play Store but instead of downloading
Candy Crush or Angry Birds or whatever the kids are downloading these days.
You can download free or paid apps to extend Salesforce. So let’s check it out
and see what is recommended for nonprofits. So I’m going to go to App
Exchange and I’m going to look at industry collections and
nonprofits in the top. I see some great apps recommended for fundraising a
section specifically on program management and tracking your program
data. By the way Katie Powell has a great webinar series on program
management. The third section here is apps for your admins. Apps for doing
behind the scenes things like importing your data, cleaning it up, connecting with
your accounting, and a lot of generating documents. The most popular apps for nonprofits are here at the bottom How do you choose between all of
these apps when you start considering them? We highly recommend you ask
community members for advice. So when I wanted some advice to tell you about how to get advice. I asked the community, so here’s
what I learned You should ask a partner if you’re
using a consulting partner or you are working with them they can be your best
resource for finding great apps because They’ve seen it all, they’ve
seen lots of great and challenging installations. Community member Jacky T
says “Read the reviews asks the Ohana. Which is what we call our Salesforce
community or family. As the Ohana which solutions they use and why. In
addition to any challenges they’ve discovered those challenges might not be
the same as yours but it might spark a new way of thinking.” In the Power of Us Hub our online nonprofit community we
have detailed reviews of apps. Let’s look at how to do that now. How to look
at those reviews so from the Power of Us Hub. I’m going to search for the group
called App Advice and Consumer Reports now I know that they are looking to
change the name of this group so that’s what it’s called right now. I don’t know
what it’s going to be called in the near future but in the middle section here. I have discussion on different apps. People have
asked questions and community members have jumped in with answers. On the left
side we have lists of documents that have been curated by the community with
recommendations. Here in this section completed and need reviewers, we have
thorough documentation comparing different apps. We’re going to look at
a completed one here but if you have been using any apps for these topics
down here please consider giving your input helping fill out these forms to
help other users make these comparisons. Let’s look at online forms and see
what kind of info we have here. So we have a long list of different apps
potentially are available for online forms and across we have pricing
information number of forms you can create. Really detailed information about
how the product works comparing each of these so you don’t have to figure this
out all on your own. There’s tons of information here and you can you can
update the information if you found that what in is in here is out-of-date. So
really helpful to get all of this great detail from the community. Community
member Shannon Z says “I watch Demo Jams so these provide me the opportunity to get a demo before I engage with the
partner. I’ll see short demos from several
partners that serve the same market because it’s quick I have time to review
several products in a short amount of time.” So this is great advice from Shannon. Salesforce host demo jams online
once a month. Here’s the link to finding that and Katie is also going to
post that in the chatter. You can find Demo Jams they travel around the
country to different events and they’re they’re fun there have a really dynamic
host as well alright. JPC Berry recommends “Go to your local
Salesforce at user group meeting, Dreamforce, or other local Salesforce event of it some of the best apps I’ve seen or installed
have come from seeing others rave about them at these events.” and I
couldn’t agree with JP more. So look online at the Trailblazer Community
which is your resource for finding local in-person meetings and user group
meetings often feature app demos from other users but even if they don’t if
that’s not on the agenda you can always ask people what they’re using. After you’ve gathered some
recommendations it’s time to dig in further choosing the right solution
requires caution and diligence it takes more than looking at a demo and
reviewing a checklist of features. You’ll need to figure out how the features really work. Once you’ve done that it requires digging into
questions that may not be obvious so Dominic Ionati excuse me another
community member says “Keep an eye on the latest release date knowing that an app
is being improved regularly is helpful.” The latest release date tells
us when the the last date the app was updated. If it was a few years ago you
can see they’re really not making sure this app is the latest and greatest so
that’s helpful information. Is this app lightning ready? App publishers aren’t just claiming Lightning readiness. They actually need to be certified by
Salesforce. That they are ready or are available in lightning. So even if you’re
still in classic, you should move to lightning eventually and you’ll
want an app that can move with you. Understand how the vendor supports the
product. Do you need to email them or call them and what is the response time
they usually have? Asked other users how helpful and responsive the vendors
support is? Ask what the documentation the vendor has and can you see it before
you buy? If it’s a work in progress ask them to put in writing the specific
timeline for what will be available and when find out? How many organizations are using this system and how long they’ve been using it? If you’re one of the first
your more likely to experience the pain as the vendor goes through a
learning curve on supporting and enhancing their product. I have been
there and it is challenging but on the other hand one benefit to being an early
adopter is that you may have a stronger influence on product direction. Understanding where the vendor plans to
go with the system. Helps you understand how invested they are in it. So the
roadmap will lay out the features you will be able to take advantage of down
the road and expose current products short comings you may not have identified. What you see is what you get. This might be an odd point to make but it has happened that the demo version of an app included
reports and dashboards. For example, that were not included in the basic version
of the application. On the flip side, it’s it’s also true that some vendors will
offer you customization as a new customer. If so find out what features
you should be asking to have included as part of your setup. So this was a lot of
detailed information but there’s even more detailed information available. You can go over this there’s an article detailing all of the questions on this
page. Katie will post the link to it now so you can thoroughly evaluate apps
on your own. We have you can read through that article when you’re doing that. Now Katie we have a little time if we have any questions. So far I just see a
just a couple of questions. So far some about some specific apps that folks are
interested in. I said that the guests will be demoing a few that I think you’ll find really interesting. If there are others if you have specific questions or want more details really recommend
that App Advice and Consumer Reports Group that Jessie highlighted earlier in
The Hub. Thank you So today I am joined by John Sayer of Yes! Media and Christina Cotta of
Washington Environmental Council and Washington Conservation Voters. Just a
side note we’re all in Seattle. Hi to everyone on the call from Seattle.
Hope you get to enjoy the sunshine today. So while we’re talking to them
everybody post your questions to Jon and Christy and the question and answer
widget in GoToWebinar and it will ask them both your questions at the end. All right so first we’re gonna talk to
Jon Sayer Salesforce Administrator of Yes! Media, a non-profit independent
publisher of solutions journalism through rigorous reporter. E-reporting on
the ways communities are responding to social problems. Yes! Media inspires people to build a more just sustainable and compassionate
world. I feel like I am doing my audition to be on NPR when I read that. You
can subscribe at Thank you so much for joining me Jon.
Thank you for having me. Can you tell us how Yes! uses Salesforce? And some of the apps you’ve installed from the App Exchange? Sure, like most nonprofits, we track our
donors and donation campaigns using the Nonprofit Success Pack. We also track all
of our magazine subscribers in Salesforce. We know for example their expiration date, how many issues we’ve sent them,
metrics unique to us. Having a print magazine, we use campaign monitor for email delivery charge in for managing recurring credit card payments. We
also also many of the forms on our website were built using a FormAssembly. Thank you can you tell me more about how you use campaign monitor?
Yeah we use campaign monitor to send out our newsletters and fundraising appeals.
It works as well for that as any other competing product what makes it
unique to me is it’s transactional email feature which allows us to send
automated messages such as receipts and renewal reminders based on Salesforce
data. It has this easy-to-use template builder so it uses like a clicks knock
code interface for creating email templates that are mobile-friendly by
default and you never have to write any HTML. And thats what we’re looking at here that’s right cool and here we’re looking at campaign
monitor statistics about a specific campaign. We get robust information on
click-through rates which helped us determine which
campaigns are working and which ones are not and here we’re looking at a camp contact
record in Salesforce. Campaign monitor has a region that allows Salesforce to
sit in the driver’s seat. Salesforce is controlling campaign monitor and not the
other way around. What’s great is that you can sync any contact field to
campaign monitor and use that to drive what emails a contact is sent. At the top
half of the screen here you see the fields we use to control which
newsletters a contact receives and what about challenges you have with that. So
by default it takes up a lot of data storage it wants to store a record of
each open and click in Salesforce. Which is a lot of data when you’ve got 80,000
people and your list like we do I’ve gotten around that by writing an apex
trigger that summarizes that click and open data. So instead of storing each
individual click as a record in Salesforce I store aggregate. For example,
you see on the bottom half of this screen you can see the last time that
the subscriber clicked on a on an email the last time they opened and the
absolute click count an open count as well as summaries for different sections
of our website. That is awesome I just want to note here though that even
though Yes! is in classic campaign monitor is lightning ready. One of
the things that you’ve done in Salesforce that I’m most impressed with
is your combination of process builder and campaign monitor to let donors know
when their credit cards have expired. Thanks, yes I’m using a chain of
scheduled actions in process builder to send out transactional emails through
campaign monitor we’re not just doing that when we have a problem with a
donors credit card but also to remind people to renew their magazine
subscription. You can see some of the process here in this screenshot each
action sets a timer that calls on the next item in the chain
later on so when we want to send out attracts transactional email we just
invoke some apex. Which you can see is highlighted here that’s provided by
campaign monitor. They take care of it from there. That is awesome thank you
so much Jon and listeners if you have questions for Jon just type them in the
question widget and we’ll get to them shortly all right next we’re talking
with Christine Nakata with Washington Environmental Council and Washington
Conservation Voters. So Washington Environmental Council is a nonprofit
statewide advocacy organization that has been driving positive change to solve
Washington’s most critical environmental challenges since 1967. So their mission
is to protect restore and since sustained Washington’s environment for
all Washington Conservation Voters is the political voice for the environment
they elect environmental champions to state and local offices, hold elected
leaders accountable, and build statewide momentum for environmental campaigns. These two organizations operate as one under one shared CEO and a few years ago
they came together in one database. So here is a diagram of all of the
engagement tools used at the two organizations. So today we’ll focus on
their use of forum to action excuse me phone to action. Which is highlighted in
orange so WEC and WCV use phone to action to enable their constituents to
take action to protect Washington’s environment. They previously used another
tool but switched to this about two and a half years ago for the Salesforce
integration. So phone to action looks up a person’s representatives and contacts
them for them. So welcome Christy I’m going to pass the presenter over to
you thank you so much for joining us today. Christy will show us around in a phone action. I’ll start by showing you an email from the perspective of the recipient. So this
email is about oil spills threatening the Salish Sea so that’s compelling ask I’m going to click through and to take action. This is the phone to action landing page that the Constituent can land on. This is
the sample letter that the constituent can customize then they fill this out. So
let’s fill this out with my information and click send email and phone to action
that’s not going to automatically send that email to my legislators. So after
once it won’t someone complete the form will either share them these buttons to
post to social media or will land them on a donation page. It’s really
important to only have one call-to-action at a time we’ve been
really a lot more successful in our fundraising by having a donation link
here rather than including the link to donate in the actual email itself. So now
I’ll show you the sample campaign in the backend upon action in this campaign. Our
goal is to pass the oil for prevention bill you can see the next page that this
is where we set up the email message. Next we’ll set up the social six air
language so this is the automatically generated tweet and Facebook post. And
then finally the most important part is setting up the target so for this one
the state senators and representative that’s what I’m going to click through.
So the most exciting thing and the reason that we’re here that these
campaigns are connected with Salesforce campaigns so as you can see in this demo
campaign for webinar that automatically was created in Salesforce. You can see
that my name is right here and that I took action on this. Thank you so much
what has been your experience using phone to action? We really love it the
customer service personal is fantastic the price isn’t cheap but as an advocacy
organization. So an action really is our bread and butter our constituents have a really seamless experience from clicking an email to
contacting their elected officials even to making the donation. That’s awesome.
Do you have any advice you’d give people considering adding an app from the App
Exchange? Yes definitely, I really advise you to contact the app and ask them for
references from orgs that are similar to yours. You can get their phone number and
give them a call. We really love for the action so we serve as a reference for
them as well. Ok great thank you I think that’s excellent advice that I would not
have thought to just pick up the phone and call and talk to other people about
it that and that can give you a lot more information. I think than just being on
and chatting with someone on the hub so thank you so much for that Christy. Next we wanted to just give people the chance to ask them some questions so
Katie do you have some questions for Jon and Christy. Sure yes a couple of
questions have come through the first question is for Jon. When you mention
the process builder that catches the expired credit cards, how do you manage
membership payment and donations for your subscribers? Thank you for asking
that so like I mentioned we use a sergeant or recurring managing our
recurring payments. And it is essentially it handles all that essentially. So if
somebody receives one of these emails that we send through campaign monitor
there’s the link they click on there will be two a form that’s built into the
charge an app that allows them to provide their payment information
securely and the money lands in our bank account that’s how it works. So charge up
does the answer. Great yes I think so a nice example of multiple apps working
together. Christy we have questions some attendees on the line are interested in
text messaging with their constituents are there any other aspects of the phone
to action app that you’re using at the organization to help with communication?
Yeah definitely so. So interaction also includes a mass
texting tool. So when constituents take action on our
landing pages there’s actually a checkbox that opts them into our text
messages. Thank you Jessie that’s it for now attendees keep
sending your questions in and we’ll you might be able to stop at one other
points who answer some more okay great thank you all right so next I would want
to talk about sandboxes and how important they are for installing your
apps so you a sandbox is a copy of your production org. By production I mean the
place where your users log in every day, where they answer their data, where
everything lives. Your sandbox is a copy that has all of your fields your page
layouts what we call your metadata but it doesn’t. It can have your a copy of
your actual data or a part of it but most often it’s just empty and for
you to play around with and you’d want to add in some test data. So we recommend you install an app in your sandbox so you don’t mess up your production org or
you don’t have to uninstall it. So you can just see how everything interacts
there before putting it live before your users and if you’re going to install an
app like campaign monitor that sends out emails you need to turn on email
deliverability to test emails. So that means by default a sandbox won’t send
out emails to anyone which is great because you need to be very careful with
sending out emails you want to have only email addresses that are in your sandbox
for yourself or for your users when you’re testing things out right you
don’t want to accidentally email everyone so let’s look at how to install
in a sandbox and what exactly a sandbox is so from my Salesforce org here go
into my setup again. And I’m gonna click on here I’m going to find my sand boxes
so I’ve got a few different types of sand boxes available. A
developer sandbox is just as empty doesn’t have any sample data in it but I
think for additional costs you can get a partial copy or a full copy that comes
with your data in it. So I’ve made a sandbox specifically for checking out
online forms installing an app for online form. So I’m going to log in here
and when you log into your sandbox you need to add the name of the dot
and the name of your sandbox at the end of your username. It should have the same
password as when you created the sandbox. So logging in here great so let’s look
at that email deliverability piece I mentioned. And this is great header here
tells you you’re in your sandbox so you aren’t accidentally making changes in
production. Which can happen to all of us. Ok so here your default is system email
only for access level this is the emails being sent out so by default. It’s gonna
send you emails related to resetting your password or logging in that’s the
system email that it’s referring to but if you want to test out setting emails
you need to turn on all email. And then be very careful make sure if you have
real data in here. You might want to update. Use a tool to update all those
email addresses and make them not valid not real email addresses so you’re not
accidentally emailing people. Again be very cautious. Alright so let’s go to the
App Exchange I can get there from inside Salesforce by clicking it
my app launcher here. This would like to call it a waffle I’m going to visit App
Exchange the top right so here’s one view of the App Exchange but I prefer to
go to the App Exchange website to get the whole screen available here alright
and I’m gonna look for forms because we looked at the form builder options in
the Power of Us Hub. So here I have formstack form assembly these two ice
both saw in The Hub reviews. And we can see that form sack has about five star
rating here. It’s a little fewer ratings then FormAssembly but slightly higher.
And the latest release is just a few days ago so that is a good sign. So I’m
gonna click on FormStack. I’d want to read the overview go through the reviews
which there 117 so that should give you a lot of great information just be
cautious about to the date of the review. Make sure you’re finding some recent
ones in case they’ve made improvements or maybe outside source their support
you know things can change over time. then I can either save it watch a demo
or test drive it but I’m gonna show you how to install. So we’re gonna get it now
and from here I want to install in my sandbox right and from here. I’d want to
review the customization guide of course you always read the fine print and
everything don’t you like the terms and conditions you click that and read that
and I’ll confirm. And install now from here I have to log in again there’s a
lot of logging in just to make sure everything is going into the right
instance of Salesforce. And here when you’re installing any app you’re going
to get these choices. Do you want to install for admins only all users or
specific profiles? So this is up to you it depends on if you
want to share your sandbox with other users for foreign building. Let’s say
your communications director is going to be building most of the forms and they
have a different profile. You could install for all users and then give that
person access tell them how to log in to your sandbox if you have security
settings that you need to be cautious about who logs in even to the sandbox
you might want to install for specific profiles so other people don’t log in. So
then I would go ahead and install and for this app I do need to grant this
third party access because it I have a little bit of a back-and-forth with the
app now I want to log into a sandbox. Where I have it already installed so you
can see because it takes it can take maybe 15 minutes to install so I’m going
to switch sandbox is here and I it’s opening up for me on to FormStack
because I have opened it up here before but I could get there from going to my
App Exchange and from here there isn’t a lot. I have no idea what to do from here
so then I would read the tutorials and see there you assigned to me and proceed.
So I have installed an app and I’m now ready to test it out without impacting
any of my real data in Salesforce. I just wanted to note the difference between
apps and products. So Salesforce products are made from Salesforce but there are
also things you can install onto your Salesforce app to extend the
functionality. So our next two webinars are going to be about engagement or
excuse me marketing automation products perdot and marketing cloud and a
community cloud another great product from Salesforce. So I’m not trying to
sell you these apps I just want to help you make decisions see if you’re ready
to explore adding these products on do a great comparison of marketing cloud
and pardot and see what you think. If you’re ready to go to the next level so
that is it for installing apps today. It’s a pretty short webinar, do we have
more questions Katie? Yeah we had a few more good questions come in so sort of
related to that last slide products versus app. Yeah Tamura asked for
comparison between something that Salesforce might offer natively in a
specific example it’s a live message versus other third-party apps that are
available on the App Exchange? and so I said that some of the you know most
obvious differences might be found in the licensing pricing or structure and
also in the features that are available. And in the degree to which the app is
integrated with Salesforce so some apps exists as standalone apps and pull data
into Salesforce. And some you can work with right inside your Salesforce app
like you saw in the presentations and also just be aware that with third-party
apps they often consume ap calls to the API and so you might want to ask the app
developer or your account executive about any limits that you might come up
against. If you are using it really heavily that’s a really good point that
I’ll make a note to talk about a next round of this webinar on API calls. So
any time and you are calling out to a different service using what we call API
calls that does use one of your API calls for it per day so some apps right
can do that a lot so Jon or Christie do you know if
you’ve had any run run-ins with API call limits with any of these apps or
how does that work. I think that guest is a pretty heavy user of the API we have a
lot of different services that are using it. I’ve actually small study I would
I just look at that and monitor it once in a while. I think we have at our
level because you get more licenses you get more API calls the more users and
licenses you have. I think at our level I think we have about 14 or 15
users and that gets us about 25,000 API calls a day. And we’ve never even gotten
close to that we I’d be surprised if we ever reached half of that level. So I’m
not too concerned but it is a lemon. okay Great thank you other questions Katie sure the next question is for Christie from Chris not
really a tech question but curious whether you’ve seen an increase in
donations from those who participate in advocacy versus those who aren’t
advocates? Yeah definitely we have seen the post the post action donation
pages increase donations and particularly small dollar donations. I
will say that our member base is pretty it’s pretty integrated and those who
participate in advocacy are also our donors. So I don’t know if I can quite
answer exactly your question but I hope I kind of answer that was great thank
you. I think yeah you make a right point because an advocacy is what you’re doing
it is really tied yeah tied together great Thanks and not a question but a
comment from Felice in NPSP administrative reports package there is
an API calls made within the last seven days report that’s standard and so that
helps that help you keep an eye on the calls that using. So thanks for that
Felice and again that’s just another testament to the community if you have
questions ask other users who will be able to help as well great and thank you
this is our you know our first time running this webinar so API calls
definitely something I missed talking about so really appreciate that advice
Felice and I will and the first person who asked about API calls we will add
that into the next webinar make sure we’re not
missing that any other questions are great advice and may I add something Jessie yes you may you can also buy more
API calls from Salesforce if you find that you’re consistently going over. Ok
cool great yeah I think I have run into it
before where we suddenly excuse me everything grinds to a halt because
we’ve maxed out our API calls for the day it’s like well what can I do now
if that’s happened to me a couple times and that’s a real bummer okay well thank
you no more questions right katie no okay great thank you everyone so much
let’s have just a couple more slides here so ask your questions in the Power
of Us Hub. And like fleece you have great advice share it everyone can really
benefit from knowing these things you know and ask questions. As we check out
the App Exchange, no App Advice and Consumer Reports group in The Hub and
then also the App Exchange and go around go in there poke around see what you can
find read reviews and and write reviews. Help other users out with evaluating the
products that you know incidentally. Thank you so much that is it for today
we hope you’ll join us next time and at the end of the webinar we have a survey
so please provide that helpful feedback. Let us know how we can improve this
webinar for the future and thanks again. To Jon and Christy for joining us today
really had a good time talking with you and really appreciate your advice and
all the time you put into this. So thanks everyone have a great day

Michael Martin

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